Return & Refund Policy
At Shop Center, your satisfaction is our top priority! If you are not completely satisfied with your purchase, you have the right to return your order within 14 days of receipt.
➡️ How does the return process work?
1. Contact us first!
Before you initiate a return, please email us at support@shop-center.store We will then explain exactly how to process the return.
2. Wait for our response!
We will send you detailed instructions and the return address.
📬 Return address
(Only after prior contact! Unannounced returns will not be processed.)
Shop Center
Najibullah Zaman
Ferry route 14
97286 Winterhausen
Germany
📌 Return conditions:
• The return must be made within 14 days of receipt.
• Items must be unused , unopened and in original condition .
• The original packaging should be intact.
• The buyer is responsible for return shipping costs unless it is our fault (e.g., incorrect or damaged item).
• Refunds will be issued to the original payment method within 5-10 business days after we have inspected the return.
❗ Important information:
• Please do not send any returns to our address before you have contacted us!
• We reserve the right to refuse returns that do not comply with our terms and conditions.
• Personalized or discounted items are generally non-returnable unless they arrive defective or damaged.
💬 Questions?
Our customer service team will be happy to help! Simply send us an email to support@shop-center.store