Shipping Policy
Valid for Germany and the European Union (EU)
Processing time
• Orders will be processed and prepared for shipment within 1-3 business days after receipt of payment.
• No processing takes place on weekends and public holidays.
Shipping countries
We deliver to the following countries in the European Union , including Germany .
If you would like to order from outside the EU, please contact us in advance at support@shop-center.store
Shipping methods & delivery times
We work with reliable shipping partners to ensure safe and timely delivery.
Delivery times:
• Germany: 5–10 working days
• EU countries: 7–15 working days
Note: Actual delivery time may vary slightly due to factors such as holidays, high demand, or unexpected delays.
Shipping costs
• Free standard shipping for all orders within Germany and the EU.
• No hidden fees – all prices you see at checkout are final prices.
Shipment tracking
• After your order has been shipped, you will receive a confirmation email with a tracking number .
• Shipment tracking is usually active within 48 hours of dispatch.
Customs & Taxes
• There are no additional customs fees within Germany or the EU.
• All prices include value added tax (VAT) , where applicable.
Delivery address
• Please ensure that you provide a correct and complete delivery address when placing your order.
• Changes to the address after the order has been placed are only possible within 24 hours .
• We assume no liability for delayed or failed deliveries due to incorrect information.
Loss or damage during transport
• If your package is lost or arrives damaged during transport, please contact us immediately at support@shop-center.store
• We will review the case together with our shipping service provider and arrange a replacement or refund.
Returns due to non-delivery
• If a delivery is returned to us due to incorrect address information or multiple delivery attempts, additional shipping costs may apply for redelivery.
contact
For further information about our shipping or if you have any questions about your order, please contact us:
📧 support@shop-center.store
Short summary for customers:
• Processing time: 1–3 business days
• Delivery time Germany: 5–10 working days
• Delivery time EU: 7–15 working days
• Shipping costs: Free
• Customs duties: None within the EU
• Shipment tracking: Yes
Tips:
• You can customize this shipping policy if you want to offer express shipping or premium options .
• If you want to ship outside the EU , customs duties may apply—we should add that in another section.